Support

Frequently Asked Questions

How do I log a flight?
Tap the + button on the Flight Log screen, fill in your flight details, and tap Save. Your entry is saved locally first and syncs to the cloud automatically when you're online. A typical entry takes well under a minute.

How do I export a TC-formatted PDF?
Open PDF Export from the sidebar on desktop or the bottom navigation on mobile. Choose your date range, pick a signature mode, preview your log, and tap Export. The PDF is formatted to Canadian Aviation Regulations CARs 901.48. USA mode exports to FAA 14 CFR Part 107 format.

Can I use NorthLog in USA mode?
Yes. Go to Settings > Compliance Mode and switch to USA. All screens, labels, and PDF templates switch to FAA 14 CFR Part 107 format automatically.

How does DJI RC Plus 2 auto-sync work?
Connect your DJI RC Plus 2 controller to your Mac via USB. NorthLog reads your flight logs directly from the controller and imports them automatically, no manual entry required.

Does NorthLog work without internet?
Yes. NorthLog is offline-first. All data saves locally on your device and syncs to the cloud when a connection is available. Your data is saved on the device first, so you can log a flight with no signal and it syncs when you are back online.

How do I sync between my phone and my Mac?
Sign in with the same NorthLog email address on every device. Your flights, aircraft and pilot profile sync automatically, and changes appear on your other devices once each one is online.

Is there a free trial?
Yes. NorthLog is free to download and starts a 7 day free trial of NorthLog Pro the first time you sign in. No payment method is needed to start it. NorthLog Pro is CA$17.00 a month or CA$169.99 a year through the App Store, and you can subscribe at any time from Settings, Subscription, View Plans.

How do I cancel my subscription?
NorthLog Pro is billed through Apple. On iPhone: Settings, your name, Subscriptions, NorthLog, Cancel. On Mac: App Store, click your name, Account Settings, Subscriptions, Manage, Cancel. For anything else about billing, email support@northlog.ca.

How do I delete my account?
Email support@northlog.ca with the subject line "Delete my account." We will permanently delete your account and all associated data within 30 days and confirm by email.

I can't sign in. What do I do?
Your NorthLog account uses an email address and a password. Sign in with the email you registered, and use Forgot password on the sign in screen if you need to reset it. If you are still stuck, email support@northlog.ca. Note: the Google sign in you may see in Settings is for connecting WILCO, not for your NorthLog account.

Download NorthLog

Available on iPhone and Mac. Android and Windows are not available yet.

• App Store (iPhone)
• Mac App Store (Mac)

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